Core Competencies

• Certified PMP®
• Project & Program Management
• Business Operations
• Retail Strategy
• Point of Sale & Payment Systems
• Change Management
• Contract Negotiations
• Data Analytics & Business Intelligence

Software Experience

• SQL
• PowerShell
• Batch/CMD & Bash
• HTML
• XML
• SOAP & REST API
• Visual Basic

Retail Vendor & Platform Experience

• Aptos (Epicor)
• Oracle (MICROS Retail)
• Zebra (Symbol)
• Mi9 Retail
• Jagged Peak EDGE
• ADSI Pack-IT & Ship-IT
• Kibo (Mozu)
• Bazaarvoice
• Bronto
• Avalara Tax
• Zendesk

enVista

100% Travel | 2019-Present

DIRECTOR, RETAIL

Joined enVista to continue ongoing consulting engagement with Ross Stores after BRP/Windstream divested from their retail consulting business (which enVista subsequently acquired). Key clients & successes have included:

• ROSS DRESS FOR LESS (2019-Present): Transitioned with ongoing engagement from BRP to enVista, continuing to serve as Subject Matter Expert (SME) and Project Manager (PM) for enterprise POS implementation project and chain-wide upgrade of in-store inventory management software and handheld markdown gun hardware for major off-price retailer.

Boston Retail Partners

100% Travel | 2015-2019

CONSULTING DIRECTOR

Provided business and strategic consulting expertise for retail clients across the full range of Point-of-Sale (POS), OMS & E-commerce applications with a focus on unified commerce / omni-channel operations. Led efforts across all phases of IT strategy and software implementation, including project management, business process design, cross-team collaboration and vendor management, project execution, quality assurance, and service transition. Key clients & successes included:

• ROSS DRESS FOR LESS (2017-2019): SME and PM for enterprise POS implementation project, expanded team from 1 to 10 consultants, secured multiple follow-on projects;
• YANKEE CANDLE (2016-2017): SME and Project Manager for enterprise-level POS selection, design, build, test, and deployment engagement for major international retailer and wholesaler; and
• AUBUCHON HARDWARE (2015-2016): PM for Unified Commerce digital transformation program implementing new E-Commerce Platform (ECP), Order Management System (OMS), Shipping Solution, and integrating to existing POS and Enterprise Resource Planning (ERP) framework for regional hardware retailer.

MICROS Systems

Westborough MA | 2012-2014

OPERATIONS MANAGER

As Operations Manager, Store Systems Division, was accountable for the post-sales Professional Services business for MICROS Retail's Xstore and Store21 Point-of-Sale product lines. As Operations Manager, Analytics Division, was similarly accountable for the post-sales Professional Services business for MICROS Retail's XBR Loss Prevention and Balance Sales Audit product lines, with over 200 active customers through the U.S. and Canada. Key responsibilities & successes included:

• Led team of 30 engineers and PMs, oversaw dozens of software implementation and customization projects;
• Oversaw 24x7x365 technical support desk with 200+ active customers and implemented Zendesk support desk ticketing and workflow management software, enabling the tracking of & adherence to rigorous customer SLAs;
• Trained and ramped up internal resources to support the new release of a re-platformed version of the flagship XBR Loss Prevention software, including development of new eLearning package; and
• Overhauled project management methodology company-wide as well as the documentation and QA processes for implementation, upgrade, and customization projects.

EMC

Hopkinton MA | 2011-2012

BUSINESS OPERATIONS MANAGER

Worked with the corporate management team to identify, develop, and analyze a wide variety of operational information for managing business activities. Key responsibilities & successes included:

• Identified and defined key performance metrics, reporting requirements and business goals;
• Oversaw highly technical operational analyses and made recommendations to management based on those analyses;
• Managed the data analytics team, serving as the technical expert and data scientist for all group initiatives;
• Led program to revamp how maintenance contract renewal opportunities were defined globally and translated this definition into actionable Oracle Business Intelligence (OBIEE) queries for near real-time tracking and reporting.

Reveal Imaging Technologies

Bedford MA | 2010-2011

INTERNATIONAL SERVICES MANAGER

Had P&L accountability for the post-sales explosives detection systems (EDS) business for Reveal with over 15 major international customers across North America, South America, Europe, Asia, and Africa. Key responsibilities & successes included:

• Managed EDS installations, machine warranties, pricing/sale/management of extended warranties, training and miscellaneous special projects, ensured export compliance; and
• Managed $13M program to install 23 integrated EDS and baggage handling systems in 5 Mexican airports with P&L accountability for entire program and account.

Infoscitex

Waltham MA | 2003-2010

BUSINESS AREA MANAGER (2008-2010)

• Identified, proposed, won, executed, and commercialized government-funded R&D engineering programs focused on C4ISR (Command, Control, Communications, Computers, Intelligence, Surveillance, Reconnaissance); and
• Had P&L responsibility for Business Area's entire book of business.

GROUP LEADER (2007-2008)

• Identified, proposed, won, executed, and commercialized new and follow-on business opportunities focused on the following areas: wireless communications/networking; sensors; and biomedical devices; and
• Served as lead electrical engineer on key engineering research and development projects.

ELECTRICAL ENGINEER (2003-2007)

• Worked on the design, fabrication, and test of a computer-controlled baby bottle medical device;
• Prepared the device for electromechanical safety analysis (per IEC 60601-1) in advance of clinical trials;
• Earned follow-on $1.4M Phase II NIH SBIR grant to continue the research; and
• Electrical/biomedical engineering responsibilities included: circuit design; modeling & simulation; electromechanical two- and three-dimensional modeling; electromechanical fabrication; system testing and debugging.